Terms of Service

1. Acceptance of Terms

By accessing or using ShipWave ("Service"), including our Shopify app, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

ShipWave provides shipping management services including:

• Shipping rate comparison across multiple carriers
• Discounted shipping label generation
• Order syncing from e-commerce platforms (including Shopify)
• Fulfillment tracking and updates
• Warehouse and inventory management
• Automation rules for shipping workflows

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

4. Shopify App Integration

When you install our Shopify app, you authorize us to:

• Access your store's order, product, and fulfillment data
• Create fulfillments and update tracking information
• Receive webhooks for order updates
• Access location and inventory data for warehouse management

You can revoke this access at any time by uninstalling the app from your Shopify admin.

5. Shipping Services

ShipWave acts as an intermediary between you and shipping carriers (USPS, UPS, FedEx, DHL, and others). You acknowledge that:

• Shipping rates and transit times are estimates and subject to carrier terms
• You are responsible for accurate package dimensions and weights
• Claims for lost or damaged packages must be filed according to carrier policies
• Prohibited items cannot be shipped through our Service

6. Fees and Payment

You agree to pay all fees associated with your use of the Service:

• Shipping label costs are charged at the time of purchase
• Service fees may apply as displayed during checkout
• All sales are final; refunds follow carrier refund policies
• You are responsible for any address correction or adjustment fees

7. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose
• Ship prohibited or restricted items
• Provide false or misleading shipping information
• Attempt to circumvent security measures
• Resell or redistribute the Service without authorization
• Interfere with the proper functioning of the Service

8. Intellectual Property

The Service, including its design, features, and content, is owned by ShipWave and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without our written permission.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIPWAVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO SHIPWAVE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless ShipWave, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

12. Termination

We may suspend or terminate your access to the Service at any time for any reason, including violation of these Terms. Upon termination, your right to use the Service will immediately cease.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms and changing the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

15. Contact Us

If you have questions about these Terms, please contact us at:

Email: support@shipwave.app
Address: Switch Labs
San Francisco, CA