Last updated: August 27, 2026
ShipWave is developed, owned, and operated by Levy Electric, Inc. By accessing or using ShipWave ("Service"), including our Shopify app, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
ShipWave provides shipping management services including:
To use the Service, you must create an account and provide accurate, complete information. You are responsible for:
When you install our Shopify app, you authorize us to:
You can revoke this access at any time by uninstalling the app from your Shopify admin.
If you connect an Etsy seller account, you authorize ShipWave to use Etsy's official API to read your shop, listings, paid orders, and shipping details; create, update, or delete listings at your direction; update inventory; and submit shipment tracking or refunds that you initiate. ShipWave requests only the permissions needed for those functions. ShipWave does not request or store Etsy buyer email addresses unless Etsy separately approves that access and we update these Terms and our Privacy Policy.
You may use the Etsy integration only for products eligible under Etsy's Creativity Standards and other seller policies. For every listing you publish through ShipWave, you must accurately identify who made the item, when it was made, whether it is a craft supply, and whether it was made, designed, handpicked, or sourced by you. You must also disclose production partners in Etsy where required. ShipWave may block a listing or suspend Etsy functionality when the required eligibility information is absent or inconsistent.
Etsy's seller fees, payment-processing fees, advertising charges, refunds, and other marketplace charges are established and collected by Etsy under your separate agreement with Etsy. ShipWave's fees, if any, are separately disclosed by ShipWave. ShipWave is not a party to transactions between you and Etsy or between you and Etsy buyers.
DISCLAIMER: THIS APPLICATION IS SOLELY PROVIDED BY LEVY ELECTRIC, INC. (THE "APPLICATION DEVELOPER"). YOU ACKNOWLEDGE THAT ETSY, INC. AND ITS AFFILIATES ARE NOT THE APPLICATION DEVELOPER, DO NOT PROVIDE THE APPLICATION SERVICE, AND MAKE NO WARRANTIES OF ANY KIND WITH RESPECT TO THE APPLICATION OR DATA ACCESSED THROUGH IT.
Etsy is a trademark of Etsy, Inc. ShipWave uses the Etsy API but is not endorsed or certified by Etsy, Inc. You can revoke ShipWave's access through Etsy and disconnect the channel in ShipWave. Etsy may change, restrict, or discontinue its API or your Etsy account access at any time, which may interrupt the integration.
ShipWave acts as an intermediary between you and shipping carriers (USPS, UPS, FedEx, DHL, and others). You acknowledge that:
You certify with each shipment that it contains no undeclared dangerous goods or items prohibited by the selected carrier. Without limitation, the following may not be shipped through self-serve checkout: lithium or other batteries (standalone or installed), aerosols, flammable liquids or solids (including perfume, nail polish, hand sanitizer, and paint), compressed gases, explosives, fireworks, ammunition and firearms, corrosives, pesticides, mercury, dry ice, illegal substances, and any item regulated as hazardous material under 49 CFR, IATA, or carrier rules. Shipments to destinations subject to comprehensive U.S. sanctions, or to parties on U.S. government restricted-party lists, are prohibited and are screened and blocked.
You are solely responsible for the contents of your shipments. Misdeclared or prohibited shipments may be seized, destroyed, or returned at your expense, and you are responsible for all resulting carrier penalties, fines, government sanctions, and costs, which you agree to reimburse and indemnify ShipWave for under Section 11.
Once a freight booking is confirmed, the selected carrier is dispatched. Any customer-requested cancellation after booking confirmation and carrier dispatch is subject to a $150 cancellation fee. Requests to change a confirmed freight shipment may require cancellation and rebooking and are subject to the same fee when the original carrier has already been dispatched. Contact support as soon as possible if you need to cancel or change a freight booking.
You agree to pay all fees associated with your use of the Service:
You agree not to:
The Service, including its design, features, and content, is owned by ShipWave and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without our written permission.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIPWAVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO SHIPWAVE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold harmless ShipWave, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.
We may suspend or terminate your access to the Service at any time for any reason, including violation of these Terms. Upon termination, your right to use the Service will immediately cease.
We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms and changing the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the new Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
If you have questions about these Terms, please contact us at:
Email: support@shipwave.app
Company: Levy Electric, Inc.
Address: 653 E 14th Street, Unit 1C
New York, NY 10009