Automated Claims & Disputes
Most businesses leave money on the table because they don't have time to file shipping claims. ShipWave detects issues automatically and files claims on your behalf — recovering refunds while you focus on your business.
Benefits
Why Businesses Choose This Feature
- Automatic Detection
Every shipment is monitored for service failures — late deliveries, lost packages, and billing discrepancies. Issues are flagged the moment they occur.
- Hands-Free Claim Filing
When a service failure is detected, ShipWave files a claim with the carrier automatically. No forms, no phone calls, no manual tracking.
- Over-Billing Recovery
Our system catches dimensional weight miscalculations, duplicate charges, and other billing errors that are easy to miss on carrier invoices.
How Automated Claims Work
We Monitor Every Shipment
ShipWave tracks delivery performance against carrier service guarantees. Late deliveries, stalled packages, and billing anomalies are flagged automatically.
Claims Filed Automatically
When an issue qualifies for a refund (late delivery, lost package, billing error), we file the claim with the carrier — no action needed from you.
Refunds Recovered
We track each claim through resolution and notify you when refunds are credited. View all recovered amounts in your dashboard.
What We Detect & Recover
ShipWave monitors for every type of carrier service failure.
- Late deliveries — guaranteed service failures that qualify for refunds
- Lost packages — automatic claim filing when tracking goes dark
- Dimensional weight over-charges — catch incorrect measurements
- Duplicate charges — identify and dispute double-billed shipments
- Address correction surcharges — dispute unwarranted corrections
- Void/unused label credits — ensure refunds for labels never used
- Weekly dispute summary emails with recovered amounts
- Full claim history and resolution tracking in your dashboard
Stop Leaving Money on the Table
Recover shipping refunds automatically — no effort required.