Help Center
Everything you need to know about using ShipWave. Browse by topic or search for a specific question.
Getting Started
Create your account and ship your first package
Shipping Labels
Create, print, and manage shipping labels
ShipWave Channels
Sell on Amazon, eBay, Etsy, Walmart, and TikTok Shop
- ShipWave Channels overview
- Getting started with ShipWave Channels
- Connecting Amazon Seller Central
- Connecting eBay
- Connecting Walmart Marketplace
- Connecting Etsy
- Connecting TikTok Shop
- Managing multiple channels
- Reconnecting and troubleshooting connections
- Creating marketplace listings
- Bulk listing operations
- Understanding listing statuses
- Pushing and syncing listings
- Listing validation by platform
- Creating listing templates
- Mapping categories to marketplaces
- Required category attributes
- Setting up pricing rules
- Advanced pricing formulas
- How inventory sync works
- Inventory buffers and floors
- Preventing overselling
- Importing marketplace orders
- Fulfilling marketplace orders
- Tracking sync to marketplaces
- Understanding sync logs
- Troubleshooting sync issues
Orders & Batches
Manage orders, batch processing, and fulfillment
Tracking & Returns
Track shipments, handle returns, and file claims
Account & Billing
Manage your account, warehouses, and payment methods
Wholesale & B2B
Set up wholesale pricing, customer groups, and B2B workflows
- Getting started with wholesale & B2B pricing
- Creating and managing customer groups
- Setting up pricing rules
- Configuring volume (quantity break) pricing
- Managing wholesale applications
- Adding wholesale blocks to your Shopify theme
- Setting up wholesale shipping rules
- Using net terms for wholesale customers
- Creating wholesale draft orders
- Importing and exporting wholesale pricing
- Testing wholesale pricing with test mode
- Migrating from legacy wholesale tiers to v2
All Help Articles
Creating your ShipWave account
Sign up in under a minute and start comparing shipping rates immediately.
Shipping your first package
A step-by-step walkthrough of creating and purchasing your first shipping label.
Comparing shipping rates
How ShipWave compares rates across USPS, UPS, FedEx, DHL, and regional carriers.
International shipping and customs
Everything you need to know about shipping internationally with ShipWave.
Voiding and refunding labels
How to cancel unused shipping labels and get a refund.
Scheduling a carrier pickup
Have USPS, UPS, or FedEx pick up packages from your location.
Connecting your Shopify store
Import orders from Shopify and sync tracking numbers back automatically.
ShipWave Channels overview
Sell on Amazon, eBay, Etsy, Walmart, and TikTok Shop from one dashboard.
Getting started with ShipWave Channels
A quick-start guide to connecting your first marketplace and pushing your first listing.
Connecting Amazon Seller Central
Complete guide to connecting your Amazon seller account via SP-API.
Connecting eBay
Connect your eBay seller account to list products and manage orders.
Connecting Walmart Marketplace
Connect your Walmart Seller Center account using API credentials.
Connecting Etsy
Connect your Etsy shop to list handmade and vintage items.
Connecting TikTok Shop
Connect your TikTok Shop to sell products directly through TikTok.
Managing multiple channels
Best practices for managing multiple marketplace channels from one dashboard.
Reconnecting and troubleshooting connections
How to fix connection issues and reconnect expired or failed marketplace channels.
Creating marketplace listings
How to create individual listings for products on your marketplace channels.
Bulk listing operations
Create, update, and manage listings in bulk for efficient catalog management.
Understanding listing statuses
What each listing status means and how to handle status changes.
Pushing and syncing listings
How to push listings to marketplaces and keep them in sync.
Listing validation by platform
Platform-specific listing requirements and how to pass validation.
Creating listing templates
Build reusable templates with variables for dynamic listing content.
Mapping categories to marketplaces
How to map Shopify product types to marketplace category taxonomies.
Required category attributes
Understanding and filling in marketplace-required attributes for each category.
Setting up pricing rules
Control how Shopify prices translate to each marketplace with markup rules, rounding, and formulas.
Advanced pricing formulas
Create custom pricing formulas for complex pricing scenarios.
How inventory sync works
Understanding real-time and periodic inventory synchronization across channels.
Inventory buffers and floors
Configure safety stock settings to prevent overselling on marketplaces.
Preventing overselling
How ShipWave prevents overselling across multiple marketplace channels.
Importing marketplace orders
How marketplace orders are automatically imported into ShipWave and Shopify.
Fulfilling marketplace orders
How to fulfill marketplace orders through ShipWave and sync tracking back.
Tracking sync to marketplaces
How tracking numbers are automatically pushed to marketplace platforms.
Understanding sync logs
How to read and interpret sync logs for troubleshooting and monitoring.
Troubleshooting sync issues
Common sync problems and how to fix them.
Managing orders
View, filter, and fulfill orders from Shopify and marketplace channels.
Batch label processing
Create shipping labels for multiple orders at once.
Tracking shipments
Monitor your shipments and set up branded tracking pages for your customers.
Handling returns
Set up a self-service return portal and manage return requests.
Filing shipping claims
How to file damage, loss, or missing item claims with carriers.
Managing your account
Update your profile, password, warehouse addresses, and team settings.
Understanding billing and payments
How ShipWave charges for shipping labels and what to expect on your statement.
Getting started with wholesale & B2B pricing
An overview of ShipWave's wholesale system and how to activate it for your store.
Creating and managing customer groups
Organize your wholesale customers into groups with different pricing, limits, and payment terms.
Setting up pricing rules
Override default group discounts for specific products, collections, or variants.
Configuring volume (quantity break) pricing
Offer bigger discounts for larger orders with automatic quantity-based pricing tiers.
Managing wholesale applications
Review, approve, and manage applications from potential wholesale customers.
Adding wholesale blocks to your Shopify theme
Install the signup form, volume pricing table, quick order form, and more on your storefront.
Setting up wholesale shipping rules
Offer free shipping, flat rates, or discounted shipping for your wholesale customer groups.
Using net terms for wholesale customers
Offer deferred payment terms and track invoices with automated reminders.
Creating wholesale draft orders
Create orders on behalf of wholesale customers with automatic discount application.
Importing and exporting wholesale pricing
Bulk manage pricing rules and volume tiers using CSV files.
Testing wholesale pricing with test mode
Safely verify your wholesale configuration before rolling it out to real customers.
Migrating from legacy wholesale tiers to v2
Upgrade from ShipWave's original four-category system to the full multi-group pricing engine.