Free dispute tool
Chargeback rebuttal generator
Fighting a chargeback? Fill in your order and delivery details to instantly generate a clear, evidence-backed rebuttal letter you can submit to your processor. Pick the dispute reason and we’ll tailor the argument — citing your tracking and proof of delivery, AVS/CVV match, or order records — then let you copy or download it as a text file. When you’re ready to stop drafting these by hand, automate the whole thing for every Shopify dispute. No signup required.
This generator builds a template rebuttal from the details you enter — it is not legal advice. Always attach your actual evidence (proof of delivery, AVS/CVV results, order record, policies) when you submit to your processor, and edit the letter to match the specifics of your dispute.
Your rebuttal letter
Fill in your order and delivery details, then select the dispute reason and click Generate rebuttal letter. Your evidence-backed letter will appear here, ready to copy or download.
Chargeback rebuttal FAQ
- How do I win a chargeback dispute?
- You win by responding before the deadline with compelling evidence that directly answers the cardholder’s claim. Match your rebuttal to the reason code: if the buyer says the item never arrived, lead with carrier proof of delivery; if they claim fraud, lead with the AVS/CVV match and matching ship-to and bill-to addresses. Write a clear, factual letter, attach the order record and policies the customer agreed to at checkout, and submit it all through your processor in one organized package.
- What do chargeback reason codes mean and why do they matter?
- A reason code is the issuer’s label for why the cardholder is disputing — common ones cover “product not received,” “not as described,” “fraudulent/unauthorized,” “duplicate charge,” “subscription canceled,” and “credit not processed.” The code dictates which evidence actually counts. Submitting proof of delivery against a “not as described” claim, for example, won’t help. This generator builds a reason-specific letter so your argument lines up with what the bank is actually evaluating.
- What evidence should I include with my rebuttal?
- Include the order record (order number, date, amount, and itemization), proof of delivery, the AVS and CVV match results from authorization, screenshots of your refund/return and terms pages the customer accepted at checkout, and any direct communication with the buyer. Tie each piece of evidence to the specific claim. A short, well-organized packet beats a long, unfocused one — banks review these quickly.
- How important is tracking and delivery proof, and what are the deadlines?
- For “item not received” disputes, the carrier’s tracking history with a delivery scan to the customer’s address is often the single most decisive piece of evidence, so always cite the carrier, tracking number, and delivery date. On deadlines: chargeback response windows are tight and set by the card networks — frequently around 7 to 21 days from when the dispute is filed, and Shopify shows the exact due date on each dispute. Miss it and you forfeit automatically, so respond early rather than at the last minute.
Tired of writing these by hand?
ShipWave auto-drafts an evidence-backed rebuttal for every Shopify dispute and emails you a ready-to-submit PDF.