Self-Service Returns Portal
Give customers a frictionless way to initiate returns. A branded portal with configurable policies, automatic approvals, and prepaid labels — all without a single support email.
Benefits
Why Businesses Choose This Feature
- Eliminate Support Overhead
Customers look up their order, select items, and choose a return reason — all self-service. No emails, no phone calls, no manual processing.
- Configurable Policies
Set your return window (7, 14, 30, 60 days), define allowed return reasons, enable auto-approval, and control whether return shipping is free or paid.
- Branded Experience
Your returns portal matches your store with a custom URL slug, your branding, and clear instructions. Customers never leave your brand.
How the Returns Portal Works
Customer Looks Up Order
Customers enter their email and order number on your branded returns page to find their order.
Select Items & Reason
They choose which items to return and select from your configured return reasons (defective, wrong item, changed mind, etc.).
Get Return Label
Based on your approval settings, a prepaid return label is generated automatically or queued for your review.
Portal Settings You Control
Configure every aspect of your returns policy from the ShipWave dashboard.
- Custom return window (number of days after delivery)
- Auto-approve or require manual approval for each return
- Custom return reasons (defective, wrong item, changed mind, not as described, etc.)
- Free or paid return shipping with configurable fees
- Custom portal URL slug (e.g., yourstore.shipwave.app/returns)
- Return instructions and policy text
- Email notifications for return status updates
- Admin dashboard for managing all return requests
Simplify Returns for Your Customers
Launch a self-service returns portal that saves time for you and your customers.