Account & Billing
Understanding billing and payments
How ShipWave charges for shipping labels and what to expect on your statement.
No subscription fees
The ShipWave shipping core has no monthly subscription, no per-label fees, and no minimum volume requirements—you only pay for the labels you purchase, and the rate shown at checkout is the price you pay (carrier re-weigh adjustments, when they happen, are passed through with an email notice). Optional add-on modules bill monthly at the prices listed on shipwave.app/pricing.
How payment works
When you purchase a shipping label, your credit or debit card is charged through Stripe. ShipWave uses a delayed capture system: your card is authorized at the time of purchase, and the charge is captured (finalized) after the carrier confirms the label. This protects you in case you need to void the label before shipment.
Billing adjustments
Carriers sometimes adjust charges after a package is delivered. Common reasons include: weight corrections (the carrier measured a different weight than declared), address corrections (the carrier had to correct an invalid ZIP code), and dimensional weight overrides. ShipWave monitors for these adjustments and notifies you if your account is debited or credited.
Payment methods
ShipWave accepts Visa, Mastercard, American Express, and Discover credit and debit cards. You can save multiple cards and select which one to use at checkout. All payments are processed securely through Stripe—ShipWave never stores your full card number.
FAQs
Will I ever be charged unexpectedly?
The only charges are for labels you purchase and any carrier billing adjustments (which are rare). ShipWave itself has no subscription or platform fees. If a carrier adjustment occurs, you'll receive an email notification with details.
How do refunds for voided labels work?
When you void a label, the original charge is refunded to your card. USPS refunds are typically instant. UPS and FedEx refunds may take 5-10 business days. The refund appears as a credit on your card statement.
Can I view my billing history?
Yes. Go to Admin → Settings to view all charges, refunds, and adjustments. You can filter by date range and export the data for accounting purposes.
More in Account & Billing
- Managing your account
Update your profile, password, warehouse addresses, and team settings.
- Subscription plans and what they unlock
Five tiers from Free to Enterprise, with monthly label allowances and feature gates that scale as you grow.
- Usage metering and limits
How ShipWave tracks labels, API calls, and storage against your plan, what counts, and what doesn't.