Account & Billing
Managing your account
Update your profile, password, warehouse addresses, and team settings.
Account settings
Go to Admin → Settings to manage your account. Here you can update your name, email, company name, and password. You can also manage your connected payment methods and view your billing history.
Warehouse management
Go to Admin → Warehouses to add, edit, or remove ship-from locations. Each warehouse needs a name, full address (street, city, state, ZIP), and phone number. If you have multiple warehouses, you can set one as the default. When creating a shipment, you select which warehouse to ship from.
Package presets
Go to Admin → Package Presets to manage saved package dimensions. Each preset stores a name, length, width, height, and default weight. Use presets when creating labels to save time. Common presets include: small flat rate box, medium box, large box, poly mailer, etc.
Automation rules
Go to Admin → Automation Rules to create rules that automate your shipping workflow. Rules consist of conditions and actions. Conditions: order status, customer location (state/country), order total, shipping method, product tags. Actions: auto-create label, add to batch, assign specific carrier, apply insurance, send notification email. Rules are evaluated for every new order and can significantly reduce manual work for high-volume shippers.
FAQs
Can I change my email address?
Yes. Go to Admin → Settings and update your email. You'll need to verify the new email address before the change takes effect.
How do I reset my password?
Click "Forgot password" on the login page and enter your email. You'll receive a password reset link. If you're already logged in, you can change your password in Admin → Settings.
Can I have multiple users on one account?
Yes. Invite teammates from Admin → Settings → Team. Each person gets their own login and role, so you should never share credentials. Invited users receive an email link to set their own password and join your organization.
More in Account & Billing
- Understanding billing and payments
How ShipWave charges for shipping labels and what to expect on your statement.
- Payment disputes and chargebacks
What happens when a ShipWave charge is disputed, how we contact you, and how an unpaid balance may be recovered.
- Subscription plans and what they unlock
Five tiers from Free to Enterprise, with monthly label allowances and feature gates that scale as you grow.
- Usage metering and limits
How ShipWave tracks labels, API calls, and storage against your plan, what counts, and what doesn't.