Account & Billing
Usage metering and limits
What ShipWave meters, what it does not (labels are unlimited), and where to see your current usage.
Labels are not limited
Shipping labels are unlimited on every account. ShipWave counts the labels you buy so the Billing page can show your volume for the current period, but there is no monthly allowance, no cap, no overage charge, and no block on new purchases. Each label is charged at its displayed postage price when you buy it. Voiding a label does not change any allowance because there is none; the refund for a voided label is credited back once the carrier confirms the void (see Billing and payments).
What is metered
Three resources are tracked against your plan:
- Fraud Suite decisions — one per order the Fraud Suite evaluates. Each Fraud Suite plan includes a monthly decision allowance (Free 100, Starter 1,000, Growth 5,000, Scale 25,000, Enterprise custom). This is the only volume-based allowance in ShipWave.
- API calls — outbound calls to the ShipWave API from your code. Free for the first 10,000/month on every plan, then 0.01¢/call. The address verification API has its own metering (see that article).
- Storage — primarily order data, label PDFs, and uploaded photos. Free up to 10 GB across all plans. Above that, $0.05 per GB-month.
Billing periods and resets
Fraud Suite decision counts reset at the start of each billing period. Your current usage is visible at Admin → Settings → Billing, which shows labels purchased this period (for information; unlimited) and Fraud Suite decisions used against your plan.
Usage records
ShipWave records every metered event with a timestamp and a reference to the order, decision, or request behind it. If you ever question a charge, contact support@shipwave.app with the billing period in question and we will walk through the records with you.
Reaching a Fraud Suite allowance
When your Fraud Suite decisions approach the plan allowance, the Billing page meter shows how much remains. To keep more decisions flowing, upgrade the Fraud Suite plan from Admin → Settings → Billing; upgrades take effect immediately. Label purchases are never affected by a Fraud Suite allowance.
FAQs
Do voided labels count against anything?
No. There is no label allowance to count against. A voided label is refunded once the carrier confirms the void; see the Billing and payments article for timing.
Are webhook deliveries metered?
Inbound webhooks (from Shopify, BigCommerce, WooCommerce, EasyPost, etc.) to ShipWave: no. Outbound webhooks (ShipWave -> your endpoint): yes, counted as API calls.
How do I check how many labels I bought this month?
Admin → Settings → Billing shows labels purchased in the current period alongside your Fraud Suite decision usage. The label count is informational; it is not a limit.
What if I export and delete old order data—does my storage go down?
Yes. Storage is measured at billing time as your current footprint. Deleting old orders, PDFs, or photos reduces your bill on the next cycle.
More in Account & Billing
- Managing your account
Update your profile, password, warehouse addresses, and team settings.
- Understanding billing and payments
How ShipWave charges for shipping labels and what to expect on your statement.
- Payment disputes and chargebacks
What happens when a ShipWave charge is disputed, how we contact you, and how an unpaid balance may be recovered.
- How ShipWave pricing works
The shipping software is free with unlimited labels, postage is paid per label, carrier accounts connect at no cost, and optional modules are priced separately.