Account & Billing

Subscription plans and what they unlock

Five tiers from Free to Enterprise, with monthly label allowances and feature gates that scale as you grow.

The five plans

  • Free — 50 labels/month. Core label creation, one warehouse, basic tracking.
  • Starter ($29/mo) — 500 labels/month. Multi-warehouse, automation rules v2, branded tracking page.
  • Growth ($99/mo) — 2,000 labels/month. Marketplace channels (Amazon, eBay, Walmart, TikTok, Etsy), demand forecasting, returns portal.
  • Scale ($399/mo) — Unlimited labels. SLA, priority support, custom subdomains, white-label branding, marketing campaigns.
  • Enterprise (custom) — Multi-account, SAML SSO, custom integrations, dedicated CSM.

What each plan unlocks

The plan controls feature gates throughout the app. On Free, you'll see locked tabs in the sidebar for marketplace channels and forecasting—clicking shows an upgrade prompt. On Growth, those are unlocked but marketing campaigns are not. Most users hit Growth within their first month and stay there for a long time.

Self-serve billing via Stripe

Manage your subscription at Admin → Settings → Billing. The "Manage subscription" button opens the Stripe Customer Portal, where you can change plans, update payment methods, view invoices, or cancel. Plan changes prorate automatically. Downgrades take effect at the end of the current billing period; upgrades happen immediately.

What happens when you hit your label limit

Label purchases on a plan with a monthly cap return HTTP 402 Payment Required when the cap is reached. The UI prompts you to upgrade. Labels you've already purchased remain valid—the gate is on new purchases only. Cap resets on the first of each month.

Enterprise inquiries

For volumes above 10,000 labels/month or compliance requirements (HIPAA, SOC 2), contact us at sales@shipwave.app. Enterprise contracts include volume pricing, custom SLAs, and dedicated migration support.

FAQs

Do labels carry over month to month?
No. Label allowances are use-it-or-lose-it per calendar month. We don't roll over unused labels because it would complicate quota math; instead, we recommend right-sizing your plan to your actual volume.
Can I switch plans mid-month?
Yes. Upgrades take effect immediately and you're prorated. Downgrades take effect at the next billing cycle so you don't lose access mid-month.
Are there setup fees?
No. No setup fees, no contract minimums, no overage fees on metered plans (we just stop at the cap).
Is there an annual discount?
Yes. Paying annually saves you 20% across Starter, Growth, and Scale. Enterprise is always annual by default.

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