ShipWave Channels

Understanding sync logs

How to read and interpret sync logs for troubleshooting and monitoring.

What are sync logs?

Sync logs are an audit trail of every sync operation between ShipWave and your marketplace channels. Each log entry records:
  • What was synced (listings, inventory, orders, tracking)
  • When it happened
  • How many items were processed
  • Success/failure counts
  • Error details

Viewing sync logs

  1. Go to Admin → Marketplace → [Channel] → Sync Logs
  2. You'll see a list of recent sync operations
  3. Use filters to narrow by sync type, status, or date
  4. Click a log entry to see details

Sync types

  • product_push: Listing pushed to marketplace
  • product_pull: Listing data pulled from marketplace
  • inventory_push: Inventory quantity pushed to marketplace
  • inventory_pull: Inventory quantity pulled from marketplace
  • order_import: Orders pulled from marketplace
  • tracking_push: Tracking info pushed to marketplace

Sync statuses

  • started: Sync in progress
  • completed: All items synced successfully
  • partial: Some items succeeded, some failed
  • failed: Sync failed entirely

Reading log details

Each log entry shows:
  • Total items: How many items were in the sync
  • Success count: How many succeeded
  • Error count: How many failed
  • Skipped count: How many were skipped (no changes)
  • Duration: How long the sync took
  • Errors: Detailed error messages for failed items

Error details

For failed items, the error section shows:
  • Item: Which listing, SKU, or order failed
  • Error: The error message
  • Details: Additional context (API response, etc.)
Use this information to diagnose and fix issues.

FAQs

How long are sync logs retained?
Sync logs are retained for 90 days. Older logs are automatically archived.
Can I export sync logs?
Yes. Click "Export" on the sync logs page to download a CSV.
What does "skipped" mean?
Items are skipped when there's nothing to sync (e.g., inventory hasn't changed since last push). This is normal and efficient.
How do I find a specific error?
Use the search/filter options to narrow by date, sync type, or status. Then drill into the log entry for error details.

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