Crowdfunding CSV import

ShipWave's order importer at Admin → Orders → Import includes per-format adapters for:

• BackerKit — the standard fulfillment export
• Kickstarter — the survey results CSV
• Indiegogo — the backer report
• Generic CSV — for any tool not in the list above

Upload your file and ShipWave inspects the column headers to auto-detect the format. If detection fails, pick the format manually.

Each adapter maps source columns to ShipWave fields: name, email, shipping address, line items, SKUs, quantities, custom fields. You see a preview of the first 20 rows with the mapping applied—catch a SKU column pointing at the wrong header before committing 5,000 rows of bad data. Override mappings inline if you need to.

Crowdfunding fulfillment often involves an "everyone gets the same reward" pattern, where the CSV has no SKU column. The importer supports this: you can specify a default line item ("EVERY-BACKER-REWARD-V1") that gets attached to every imported row. Or, if reward tiers are encoded in a column, map that column to a SKU lookup table.

For files over 1,000 rows, ShipWave commits in batches of 100 orders at a time, with a progress bar showing rows processed and any failures. A 5,000-row file typically completes in 5-10 minutes. If a row fails (invalid address, missing required field), the importer logs it and continues—you get a failure CSV at the end to fix and re-upload.

Imported orders behave like any other order: they appear in the orders list, can be batched into a shipping run, qualify for automation rules, and push tracking back to the original platform if you've connected one. For crowdfunding campaigns, we recommend creating a dedicated store tag (e.g. kickstarter-2026) and adding it during import so you can filter the run cleanly later.