Tracking shipments

Go to Admin → Shipments to see all your shipments with real-time tracking status. Each shipment shows the carrier, service level, tracking number, current status (label created, in transit, out for delivery, delivered), and estimated delivery date. Click any shipment to see the full tracking history with timestamps.

ShipWave receives real-time tracking updates from carriers via webhooks. When a status changes (e.g., package scanned at facility, out for delivery, delivered), the shipment record updates immediately. You can also see tracking events on the shipment detail page.

Create a custom tracking page with your logo and brand colors. Go to Admin → Settings → Tracking Page to configure: upload your logo, set brand colors, and choose a custom slug. Your branded tracking page is accessible at shipwave.app/track/[tracking-number]. Share this URL with customers instead of the carrier's generic tracking page for a consistent brand experience.

ShipWave can send tracking notification emails to your customers when shipment status changes. These emails include the tracking number, carrier, current status, and a link to the tracking page. Emails are sent for key events: label created, in transit, out for delivery, and delivered.