Templates

International returns instructions template

Clear steps for customers returning items from abroad.

Steps

Print label, complete forms, declare return reason, and select tracked service.

FAQs

What is an HS code?

A standardized code that customs uses to classify goods and determine duties/taxes.

Are estimates final?

No, customs authorities make the final assessment.

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Templates

Delay notice email template

Proactively communicate delays and next steps.

Templates

RMA form template (printable)

Streamline returns with a simple, branded RMA.

Templates

Return label instructions template

Make returns painless with simple, visual steps.

Templates

Packing list template

Document box contents for warehouses and customs.

Templates

Incoterms cheat sheet (printable)

Quick reference for DAP, DDP, EXW, FOB, and more.

Templates

Shipping notification email template

Set expectations with clear tracking and delivery windows.

Free tools

Free tools to ship smarter

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Shipping Savings Calculator

See how much you could save by switching to discounted carrier rates.

Carrier Invoice Audit

Estimate the refunds and overcharges hiding in your UPS/FedEx/USPS bill.

Returns Cost Calculator

Find out what returns really cost your store every year — and what is recoverable.

Chargeback Rebuttal Generator

Generate an evidence-backed dispute letter to fight a chargeback in minutes.

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